Returns & Exchanges

At Bellani Pets, every treat is made by hand in small batches, with one ingredient per tube. Because our products are consumable, we maintain strict quality-control and freshness standards, which is why all sales are final.

That said, your satisfaction is our number one priority. If anything about your order isn't right, email hello@bellanipets.com and our team will make it right.

1. All sales are final

To protect product safety and quality, we do not accept returns or exchanges on opened or unopened treats. Once a product leaves us, it cannot be restocked or resold.

This is a food-safety standard, not a way of avoiding you. Everything below explains what we do instead.

2. Damaged or incorrect orders

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.
Email hello@bellanipets.com with:

  • Your order number
  • A clear photo of the issue
  • A brief description of what happened

Once verified, we'll offer a replacement, credit, or refund, whichever best fits your situation. We handle every case personally.

3. If a treat doesn't suit your pet

Pets are individuals, and not every protein suits every animal. If your pet won't eat something, or it doesn't agree with them, email us and tell us what happened.

We can't take the product back, but we will help you find something that works, and we'll make it right. Tell us your pet's weight, what they've reacted to before, and what you were hoping to solve.

4. Missing or lost packages

If your order was marked “delivered” but you haven't received it, please:

  1. Double-check your delivery address.
  2. Look for notices or check with neighbors.
  3. Contact the shipping carrier directly.

If the issue persists, email us within 7 days of the listed delivery date and we'll help investigate next steps.

5. Cancellations

Orders can only be canceled before packing or shipping begins. Once an order enters processing, we cannot guarantee cancellation.
Email hello@bellanipets.com immediately if you need to modify or cancel your order.

6. Our promise

All sales being final does not mean you're on your own. Your satisfaction is our number one priority, and if something goes wrong we'll make it right. No long forms, no red tape. Just email us.